The Google Play Store is the largest mobile app market effectually, with over 2 million apps available for download. If the app exists, there'due south a good chance it's on the Play Store — except Fortnite, but that's a different story. It'south piece of cake to imagine that at that place are a fair few low-quality, buggy, or incompatible apps. If y'all were unlucky enough to spend money on an app that'south giving you headache afterwards headache — or y'all just found the app cheaper somewhere else — yous'll be glad to know that the Play Store refund policy is actually pretty generous.

Although requesting a refund from the Play Store is not particularly circuitous, we are here to assist you through the process, and so you know what to wait and where to go for your refund.

The piece of cake way to get a refund from the Google Play Store is on mobile

The Google Play Store's refund policy is clear — you can instantly cancel and refund a Play Store purchase within 48 hours of making the purchase, whereupon the app will be uninstalled and your funds will exist returned to the payment method you used to make the buy. You lot can process a Play Store refund asking on mobile or via a desktop web browser, so nosotros've put together handy guides for both scenarios.

How to request a Google Play Store refund on mobile

Since you probably made the purchase on mobile, and the Play Store was largely designed with mobile in listen, the easiest way to get your refund is via mobile. Simply follow the steps below, and you should be able to get a refund no problem — as long equally you are however within the 48-hour window for refunds through the Play Shop.

  1. On any Android device linked to the account you made the purchase from, go to the Play Store page of the item you purchased and hit the Refund button.
  2. In the pop-upwards that appears, click Request refund to confirm.
  3. After confirming the refund, you lot will receive an email confirming your refund asking was candy and the funds will be refunded.

The process to request a refund is fairly hassle-free, but it's always a skillful thought to check your bank statement to make sure that any funds that were charged become refunded. If there are whatsoever issues with the refund asking, you should contact the Google Play Shop support team.

How to asking a refund using a desktop

Mobile isn't the only way to become your money back. Yous can request a refund from the desktop version of the Google Play Store by going through the Google Support page, or directly through the Play Store. The method using the support page is the simplest, just allow'south take a expect at that first to become an thought of what you should expect:

  1. Go to the Google Play Aid topic about requesting a refund.
  2. Click the Request a refund button — this volition have y'all to a page that presents yous with a link to the refund policy.
    google play help page with request a refund button highlighted
  3. Click the big blue Continue button towards the bottom of the page.
    google play store help refund page with the continue button highlighted
  4. The page will prompt y'all to ostend the Google account. Select Yep and click the Continue button at the bottom of the page to see your contempo purchases.
    • Selecting No and clicking Go along will nowadays you with a link and a prompt to log into the correct Google account.
      google play help help refund page requesting confirmation that the google account is correct. the continue button and yes and no options are highlighted
  5. Select the buy you desire to refund and click Continue to get to a confirmation folio.
    google play help refund page with recent purchases shown and the purchases block and continue button highlighted
  6. On the page requesting the cancellation reason, select the applicable reason for your refund request and click Continue once more.
    google play help page requesting a reason for cancelation with the continue button highlighted
  7. The adjacent page will also ask for a reason for your cancelation. Even so, this time yous have to blazon text into a field before the Continue push button turns blue. Depict your consequence and click Request a refund to finally consummate the process.
    google play refund page requesting a reason for cancelation with the text field and the request cancelation button highlighted

With any luck, y'all'll receive an email confirming that your refund will be processed, and yous can go along your merry mode.

That's it! You've processed your refund. Now you can spend that app money elsewhere.

Get that money dorsum

If you don't receive an e-mail or the refund request is denied, you should contact customer support for human assist. With your refund in hand, or in email, y'all can explore other amazing app options. Cracking apps are out in that location, and you don't have to settle for less than the all-time.

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Julian van der Merwe (9 Articles Published)

My tech enthusiast journey started around 2012, with my first Motorola Android device. I dear to tinker with both hardware and software to make tech piece of work for me and help others do the same.

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