Prepare payment issues, such every bit declined or incomplete transactions

If you have issues paying for Google products, you might need to fix a trouble with your payments profile.

Observe the result you lot're experiencing below:

"Your transaction cannot be completed"

A variety of unlike situations may trigger this message. Endeavour these suggestions to resolve the outcome:

  • If this message is followed past instructions for submitting boosted information to us, please exercise so. The other steps listed are unlikely to resolve this issue.
  • Check whether the billing address for your payment method (such as a credit bill of fare) matches the accost recorded in your Google payments center settings. If they don't lucifer, update your address in your Google payments center, and effort the transaction again.
  • Endeavour using a Google Play souvenir card to complete the transaction.
  • Try using the best interface for your calculating device:
    • If you're using a desktop computer, try the transaction using the Google product's website.
    • If y'all're using a mobile device, endeavour using the product'southward mobile app (if an app is available).
  • If you're using guest checkout when the mistake occurred:
    • Endeavor signing in to an existing Google account and placing the order again.
    • Effort creating a new Google account if you don't already take one and visiting the Google Store to try the transaction again.

"Unable to complete transaction: Expired card"

Check to see if your payment method is up to date. If it isn't, update it in the Payments center.

"Unable to consummate transaction. Please employ some other course of payment."

Note: These steps also apply if y'all see the error message "Your payment didn't become through. Please try a dissimilar payment method or endeavour again afterwards."

Effort the following:

  1. Check to come across if your payment method is up to appointment. If it isn't, update it in the Payments heart, then endeavor your purchase again.
  2. Make sure you have plenty money in your business relationship for the purchase.
  3. If yous're however having bug, contact your bank to see if there's a trouble with your account.
  4. Try making the purchase again with a different payment method.

"Your payment was declined due to an issue with your account"

If you meet this message, it might be because:

  • We saw a suspicious transaction on your payments profile.
  • Nosotros need a trivial more information to protect your account confronting fraud.
  • We need a footling more information to comply with European union law (European customers just).

To fix the issue, endeavour the post-obit:

  1. Go to the Payments center.
  2. Have action on any errors or requests in the payments middle.
    1. You might need to verify your identity earlier you can buy anything through your Google Business relationship.
  3. Make sure your name, address, and payment information are upward to appointment.

"Unable to process payment: Low card residuum"

You might non have enough funds in your account to make the payment. Check your account remainder or contact your banking company.

Ineligible or unavailable credit or debit carte du jour

Card is grayed out & says "verify on pay.google.com"

Your card was reported every bit stolen. You must verify the card before you can use information technology once more:

  1. Go to pay.google.com and sign in to your business relationship.
    1. If y'all take multiple accounts, sign in to the business relationship with the grayed-out menu.
  2. Click Payment methods.
  3. Adjacent to the card that says "Verification needed," click Verifyand thenCharge carte.
  4. Within 2 days, you'll find a temporary accuse on your menu statement along with an 8-digit code.
  5. To complete verification, go to pay.google.com and enter the eight-digit code.

If you try to verify the payment method again:

  1. Confirm which card you desire to verify.
  2. Check how long ago you tried to verify your card.
    • If less than 2 days: Wait upwardly to 2 days.
    • If more than two days: Cheque your card statement. You should notice a temporary charge from Google called "GOOGLE Exam," with an 8-digit code.

Card is grayed out & says "card is ineligible"

Yous tin can't use this card for this purchase. Try to make the purchase again with a different card.

If the carte you want to use isn't listed, follow the on-screen instructions to add a new card.

Closed payments profile

Learn more than nigh what to do if you temporarily or permanently closed your payments profile.

If y'all're however having problem, contact back up.

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